Terms and Conditions

Version 01.01.2024.

In order to avoid unnecessary delays and disagreements during the conclusion of the Purchase Contract, please read and accept the attached most important terms for purchasing goods of SIA "AFFUO", unified reg. No 40103971137 (hereinafter referred to as the "Seller").

When you purchase goods from the Online Shop (https://www.cukrinepanda.lt/), a Distance Contract is concluded between you and the Seller, so please read the terms and conditions governing the transaction. The conclusion of the contract takes place when you check your consent by completing the purchase processing. If you do not agree to the terms of the Distance Contract, you may place your order without payment and contact the Seller for an individual contract.

1. Distance Contract.

1.1. The Distance Contract is concluded (enters into force) at the moment when the Buyer has made the purchase (payment of the order) in the online shop or when the payment for the order has been credited to the Seller's bank account according to the payment information received by e-mail.
1.2. When shopping online, the Buyer is bound by the current version and terms of the Distance Contract in force at the time the goods are ordered, so the Buyer should familiarise himself with the terms of the Distance Contract each time he places an order. The Seller is entitled to unilaterally change, update and supplement the terms of the Distance Contract.

2. Prices of the Goods.

2.1. Prices are specified in EUR including VAT. Delivery costs are not included in the price.
2.2. The Seller is entitled to change the prices of the goods in the online shop without prior notice. In the event of a price change, the goods shall be sold to the Buyer at the price prevailing at the time of purchase or order. 

3. Placement of an order and making of a purchase, conditions and terms for payment.

3.1. When ordering an item, the Buyer selects it in the catalogue and adds it to the "Add to shopping cart".
3.2. In the "Shopping cart" section you can view the selected items, change the quantity, remove individual items, use a discount voucher, choose the delivery method, change the delivery address. 
3.6. After successful payment, a confirmation of purchase is sent to the Buyer by e-mail.
3.3. After all the desired items have been added to your "Shopping cart", you can check out.
3.4. The Buyer shall pay for the goods by prepaid bank transfer, by payment on the basis of the payment information sent electronically by the Seller, by internet banking or by payment card.
3.5. The Buyer must make payment within 3 (three) working days after receipt of the payment information, indicating the order or invoice number, if applicable. 

4. Delivery of the Goods.

4.1. The Buyer shall pay a delivery charge for the delivery of the goods, except that if the order is over 50,00 (fifty euros and 00 euro cents), then delivery shall be free of charge.
4.2. Delivery in Baltic countries is done by Omniva parcel machine. When ordering on Sugar panda website, simply select the Omniva parcel delivery method and specify which Omniva parcel machine is most convenient for you. 1-2 working days after payment has been received, and once you have been informed (by phone or email) by an Sugar panda customer advisor that your order has been prepared, you will receive a text message that your order has been delivered to your chosen pick-up location, as well as instructions on how to proceed. The goods must be collected within 3 working days of receipt of the text message. The delivery fee is EUR 4.00.
4.3. For other delivery methods, please contact the Seller individually.
4.4. If the delivery of the goods is delayed due to unforeseeable circumstances beyond the Seller's control, the Seller shall contact the Buyer and agree on the changes.
4.5. Receipt of the Goods is proven by:
4.5.1. At the point of purchase - the Buyer personally enters a code to collect the goods. If packaging damage is detected at the time of receipt of the parcel, the recipient must immediately make a claim by contacting the Seller.
4.5.2. When making a purchase with a self-collection option, the Buyer presents the order number or payment details (image) and receives a copy of the receipt for payment, the original receipt confirming receipt of the goods.
4.6. The Buyer is obliged to inspect the quantity, quality and composition of the goods within 5 (five) working days of receipt of the purchase. If the Buyer discovers any damage or defects in the goods, the Buyer must send a photo(s) of the clearly visible damage and a description of the problem to [email protected] immediately but no later than within 5 (five) working days of receipt of the purchase. The Seller will contact the Buyer within 3 (three) working days to resolve the situation. If the Buyer does not submit a claim to the Seller within the specified period, it is assumed that the packaging of the goods is in proper condition and the quantity, quality, assortment, accessories and assembly correspond to the terms of the purchase contract and the description of the goods in the online shop.
4.7. If the delivery of the goods is not possible due to the fault of the Buyer or circumstances beyond the control of the Seller (e.g. the Buyer has given an incorrect delivery address, the Buyer or his authorised person cannot be found at the address given, the Buyer cannot be contacted within the time specified, the address given cannot be accessed, etc.) and the supplier returns the item, the payment for the goods not received and delivery costs will not be refunded. The goods will be re-sent if the Buyer pays for the re-shipment. The Buyer is responsible for address correction. 

5. Buyer's right of withdrawal.

5.1. The Buyer may exercise the right of withdrawal and unilaterally withdraw from the Distance Contract (purchase of goods in the online shop) within 14 (fourteen) calendar days after receipt of the goods.
5.2. The Buyer cannot exercise the right of withdrawal for goods that have been made according to the Buyer's instructions, i.e. that are personalised or made to custom order.
5.3. The Buyer shall return the goods to the Seller within 14 (fourteen) days of receipt of the goods in the same packaging in which the goods were received to the address  Mezkalna street 5, Riga, LV-1058, Latvia.
5.4. The Seller shall refund the price of the goods within 14 (fourteen) days after taking back the goods by transferring the purchase price to the bank account indicated by the Buyer.  
5.5. The Buyer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal. The Buyer shall be liable for any diminution in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including for a purpose other than ascertaining the nature or performance of the goods. The Seller is entitled to deduct the loss in value from the amount of the refund.
5.6. The Seller shall have the right not to accept the goods and to refuse the Buyer to exercise the right of withdrawal, as well as not to refund the money paid by the Buyer for the goods in the cases specified in Paragraph 22 of the Cabinet Regulations No 255 of 20 May 2014.
5.7. The goods must be undamaged, not have lost their appearance and not have been used.
5.8. If the Buyer exercises the right of withdrawal or exchanges the goods corresponding to the Buyer's order, the delivery charge will not be refunded to the Buyer.

6. Goods not in conformity with the Contract.

6.1. The Buyer submits the application for non-conforming goods to the Seller in a free form, indicating his name, address and contact details, as well as a description of how the non-conformity is manifested, and attaching copies of the transaction documents and other documents (if applicable) in support of the application. The Buyer shall send the application to the Seller at the e-mail address [email protected].
6.2. Claims received regarding the quality of the goods will be settled in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (CRPL), in accordance with the requirements of the Cabinet of Ministers Regulation No 631 "Procedure for filing and settlement of consumer claims for goods or services that do not comply with the terms of the contract" (Cabinet Regulation No 631). 

7. Information exchange.

7.1. The Buyer shall send all notifications and enquiries using the means of communication and addresses indicated in the "Contacts" section of the online shop.

8. Dispute resolution.
8.1. Disputes arising out of or relating to these Terms and Conditions, their breach, termination or validity shall initially be settled by negotiation, the parties to the dispute seeking to reach an agreement.
8.2. If no agreement is reached, disputes shall be finally settled in accordance with the procedure established by the laws of the Republic of Latvia. 

9. Final provisions.

9.1. The Terms and Conditions and the relationship between the parties hereunder shall be governed by and construed in accordance with the laws of the Republic of Latvia.

9.2. The Terms and Conditions shall apply from 1 January 2024.